FAQs

Differing from our daily necessities, stage lighting has many parameters and complex functions. It requires more consultation before placing an order. In addition, the weight and size of stage lights are large, manual quotation is required. Therefore, when you are ready for order, especially for larger quantities, please contact our customer service for manual quotation, and we will give you the best offer.

Shipping cost varies by weight, size and location. We provide air, sea and train shipping to cater the need of our clients.

As to delivery time, air shipping usually takes 7-15 working days, while sea and train shipping normally takes 25-45 working days. 

Stage lighting is heavy and large size item, shipping cost can be very different even for minor error.

Please contact our customer support for shipping quote.

The production lead time for each product is different depending on how fast the material arrives and how many pieces you order. If you need further clarification, please send our customer support the product link and quantity,  we will check for you.
However, We keep some stocks for popular models in case our clients want samples. If the quantity is within 5 pieces, we mostly have ready stock. 

Our standard packaging option is cardboard carton. Flight case is available at additional cost. 

Packaging customization is also available. Kindly contact our customer support for more info if you are interested. 

T/T, Paypal, Credit card, MoneyGram,Western Union, Alipay, Wechat pay, Wise are all available . 

However, Paypal, credit card, MoneyGram,Western Union and Wise are for order within 15,000 USD. 

If you are a new customer, we fully understand your concerns and we want to make sure you feel comfortable of your payment. Your first order will be drafted thru Alibaba Trade Assurance which your payment will not be given to us until you confirm the receipt of the goods

For more info regarding Alibaba Trade Assurance, please visit :

https://tradeassurance.alibaba.com/ta/Payment.htm?spm=a2700.product_home_l0.0.0.2ce267af0nG3Uq

Yes, we provide our distributors, wholesalers, VIP members special pricing to support their business and deepen our partnership. 

If you are interested in becoming our distributors, wholesaler,or VIP members, kindly contact our customer support for more info. 

We stand behind the quality of our products. That’s why we offer a comprehensive warranty that covers all of our stage lighting fixtures. Our warranty ensures that you can purchase our products with confidence, knowing that you’re protected against any defects or malfunctions.

Our warranty covers all of our products for one-two years depends on models, so you can rest assured that you’re making a smart investment. If you have any questions or concerns about our warranty, please don’t hesitate to contact our customer service team .

Yes , we do . We provide both E-copy and print copy for user manuals. 

For libraries, MA, D4 versions are the most common ones

Our MOQ is 4 pieces, however, if you are ordering a sample, we are open to any quantities. 

Kindly contact our customer support if you want samples.

Yes, logo customization is available for MOQ of 20 pieces.

We provide the following accessoreis for all lighting:

Standard Accessores: 

Power cable*1

Signal cable*1

User manual*1

Paid Accessories:

Flight case

Light clamp

Safety rope

Light stand

If you dont find the accessories you are looking for, please contact our customer support.

Yes, we provide online tech support for lighting installation. On site lighting installation is also available for extra fee.

Yes, In-house pickup is available。 If you are shipping with a forwarder, we can also send the goods to your forwarder in China. 

Yes, color, logo, size customization for flight case are available. 

Kindly contact our customer support if you need more info for flight case customization.